ZEBUA, P.; PARINDURI, R. Y.; DALIMUNTE, N. The Effect of Service Quality and Employee Competence on Policy Improvement Through Customer Satisfaction at Thejasa Bintang Karya Sejahtera Cooperative. Jurnal Dialektika: Jurnal Ilmu Sosial, [S. l.], v. 23, n. 3, p. 341–358, 2025. DOI: 10.63309/dialektika.v23i3.742. Disponível em: https://mail.jurnaldialektika.com/index.php/piani/article/view/742. Acesso em: 19 jun. 2026.